Please note that our On Line Support is available Monday thru Friday from 8AM to 6PM Eastern Time.

Please complete the Issue Submission portion below, and a service specialist will be with you to address your issue as soon as they are available. Also, you have the option of contacting the ScottCare Service Department via the following: 800-243-9412,, or

If you were given a session key regarding a previous issue, please enter the session key number and the service specialist working with that issue will be with you shortly.

Also, please press Run again when you get the security warning asking whether you want to run the software. The support software will automatically be removed when you close the support session.

Session Key Show Session Key Help Window

Issue Submission Show Issue Submission Help Window

BeyondTrust Remote Support